CromanionSupport
Write to support@cromanion.com. One person reads that inbox — expect a reply within two business days.
- Install guide — where the tag goes on WordPress, Shopify, Wix, Webflow, Squarespace, Framer and anything else that takes a <script> tag.
- Common questions — what the agent does, what it never does, and how the proof is measured.
- How it works — the crawl, the narrative, the holdout, and why your numbers land in your own analytics.
Email us
support@cromanion.com — installation, billing, your account, or anything the agent did that you did not expect. If you found a bug, say so plainly; we would rather hear about it early.
What to put in the message
Four lines turn a round trip into an answer. Without them the first reply is only ever a question:
- The domain of the site — that is what identifies it on our side.
- The platform it runs on (WordPress, Shopify, Wix, custom…), and how the tag was installed.
- What you expected, and what happened instead.
- When it happened, roughly — it lets us find the session.
Please do not send passwords, API keys, or a visitor's personal data. We never need them, and an inbox is the wrong place for all three.
Privacy and legal requests
These have their own addresses, and going through support only delays them. A request to access, correct or delete personal information goes to privacy@cromanion.com — the route and the deadlines are set out in the Privacy Policy. Anything contractual goes to legal@cromanion.com, under the Terms of Use.
Installed from Shopify, Wix or WordPress?
Write to the same address — we support the app wherever you installed it. Billing is the one exception: when the marketplace charges you, the subscription is managed in that marketplace's own admin, not here. Tell us which one and we will point you at the right screen.